Frequently Asked Questions
Q: How do I book your luxury car service?
A: Simply fill out our online request form with your details and travel preferences. Our concierge team will review your request and send a personalized quote within the hour.
Q: Do you provide meet & greet service at the airport?
A: Yes — for airport pickups, our chauffeur meets you inside the terminal holding a name sign, assists with luggage, and escorts you to your private vehicle.
Q: What types of vehicles are available for hire?
A: We offer a premium fleet including luxury sedans, black SUVs, stretch limousines, luxury vans, and Mercedes Sprinters — all maintained in immaculate condition.
Q: Do you accommodate large groups or special events?
A: Absolutely. We specialize in group travel, weddings, proms, and private tours. Our Sprinter vans and stretch limos ensure comfort and style for your entire party.
Q: Is the vehicle’s cleanliness and condition guaranteed?
A: Yes. Every vehicle is inspected, detailed, and sanitized before each booking, so you can ride in pristine luxury.
Q: What happens if my flight is delayed?
A: Our team monitors your flight status and adjusts pickup time accordingly — you won’t be charged extra for a delayed arrival.
Q: Can I request a child car seat or booster for my family?
A: Yes. Please indicate how many children and what type of seat you require in the booking form, and we’ll ensure the correct seats are ready.
Q: Can I book from outside the USA?
A: Yes, you can request a quote from anywhere in the world. Our online form accepts international bookings, and we offer global concierge support.
Q: Do you provide hourly services?
A: Yes, we offer hourly or point‑to‑point services. Select the “Hourly Service” option in the form and indicate how many hours you need.
Q: What is your cancellation policy?
A: Cancellations made more than 48 hours in advance may receive a full or partial refund, while cancellations within 48 hours may incur a fee. No‑shows are non‑refundable.
Q: What areas do you serve?
A: We provide luxury limo service throughout the Los Angeles area, including Beverly Hills, Santa Barbara, San Diego, Pasadena, Calabasas, and more. See our full list of service areas here.