Terms of Service

1. Booking & Payment

All reservations must be confirmed via our online form, phone, or email. Full payment or a deposit may be required to confirm your booking. Pricing may vary based on location, vehicle type, and duration.

2. Cancellations & Refunds

We require at least 24 hours' notice for any cancellations or schedule changes.
If a driver has already been dispatched for your reservation, the full fare will be charged, regardless of changes or cancellations made thereafter. No-shows are non-refundable.

3. Delays & No-Shows

We allow a 15-minute grace period for standard pickups and up to 45 minutes for airport pickups. Extended wait times may result in additional charges.

4. Passenger Conduct

Clients are expected to behave respectfully and follow safety guidelines. We reserve the right to terminate service without refund in cases of unsafe or inappropriate behavior.

5. Liability

We are not liable for delays caused by weather, traffic, or other uncontrollable circumstances. Our vehicles are insured and maintained to high standards for your safety.

6. Privacy

Client details are never shared with third parties. All bookings and personal information are handled securely.

From international bookings to optional meet & greet, here’s what you need to know before your ride.

Quick Answers

Order

Do you offer airport meet & greet, and how do I book?

Yes — meet & greet service is available upon request. Your chauffeur can greet you inside the terminal with a name sign and assist with luggage. Simply fill out our request form to begin your journey.

Can I book your service from outside the USA?

Absolutely. Our online form is designed for international travelers — book in advance and we’ll handle the rest, including flight tracking and flexible pickup.

What vehicles do you offer, and are they clean?

Our fleet includes luxury sedans, SUVs, limousines, and Sprinters — all meticulously maintained, sanitized, and ready for every occasion.

Seamless from Tokyo to Los Angeles
I booked online from Japan in under five minutes — no calls, no confusion. The chauffeur was already waiting at the airport with a sign, and the Mercedes Sprinter was perfect for our family, including my elderly father. Exceptional service all around.

Hiroshi S., Tokyo, Japan

Truly world-class
We booked from Dubai for a wedding in LA, and everything was flawless. The stretch limousine was pristine, the driver was polite and punctual, and the booking process was smoother than booking a first-class flight.

Layla A., Dubai, UAE

Effortless booking, exceptional arrival
I arranged everything from Paris and got instant confirmation. When we landed at LAX, our chauffeur was waiting inside with our name. The vst was elegant and spotless — a grand welcome to California.

Isabelle R., Paris, France

Discreet, professional, and elite.
I’ve used private transport globally, and this was among the best. The Sprinter was spacious and cool, our driver courteous and quiet — exactly how luxury should feel.

James L., New York, USA

Ideal for our international group
Coordinating from London was easy thanks to their online quote form. We traveled with 10 guests in a Mercedes Sprinter — flawless ride, professional service, and a stress-free welcome to LA.

Priya D., London, UK

On-Time, Every Time

Punctual pickups and drop-offs — guaranteed. We value your time as much as you do.

Immaculate Vehicles

Spotless interiors, luxurious rides. Our fleet is detailed daily for your comfort.

Professional Chauffeurs

Experienced, discreet, and courteous. Your trip is handled by seasoned professionals.

International Friendly

Book from anywhere, stress-free. Perfect for travelers visiting from abroad.